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Frequently Asked Questions

Are your cosmetics natural and safe?


Yes, All of our in house cosmetic products (lip gloss, lip scrubs, lip oils, and spiritual bath products and sea salt facial scrubs) are vegan and made with either all natural or organic ingredients. Our 4EVER Matte lipstick formulation is an exclusive formulation crafted specifically for BSBA, LLC. All other items sold are organically sourced.




What are intention based products?


All of our in house spiritual products are cleansed and blessed multiple times in the creation process as well as before shipping. All of our spiritual products are made with intention, in small batches, according to the lunar cycles. Again, we source only the freshest organic herbs in our bath products and oil elixirs. They are guaranteed to be very effective however, effectiveness of such products ultimately depend on you, a little faith goes a long way.




What other products, services, and courses do you offer?


In addition to cosmetics and botanica spiritual products, we also offer digital courses on everything from Angel, Crystal, Aura & Reiki Healing Energy, oracle and tarot readings, as well as a spiritual wellness mentorship program. Email us for details and rates for any services you do not see listed.




How can I order?


You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account. You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products. Join our mailing list for EXCLUSIVE products. We make new and introduce new products weekly.




Why should I buy online?


Although we frequently host and attend local and national vending events, expos and pop up shops. Ordering online gives you felxiblity to shop 24/7. Traceability: You will have easy access to all of your previous orders any time you want. Reordering: you can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.




What should I do if the payment is not accepted?


Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact us about the problem. We can manage the order manually. We accept all major credit cards.




How can I change delivery address?


Sign in to your account and go to “my account”. On “my account” you can change all your contact information. If you need to change your delivery address after your order has been placed. Please contact us by email directly.




What are the delivery charges?


Delivery charges are dependent on the shipment requirements. If the products on your order are due to special requirements (for example fast delivery) extra fee will be added to the shipment charges.




What are the terms and conditions?


Effective 7/1/2020) Regular orders take 1-5 days to process before they're shipped Wholesale orders take 7-14 business days to process before shipped No refunds on any orders unless wrong item is sent. No refunds on services such as courses and readings.




Do you have the product in stock?


All the products which are shown on our site are available. Order lead time depends on the products and quantities. Whlessale orders take min of 14 buisiness days. Bundled custom orders also have a order lead time of 7 business days. Inquire within for additional details.




How to contact customer service?


If you have question regarding our online store (ordering, account questions, technical questions), please contact us here. Dont forget to Like, Share, & Subscribe to BeautifulSoulBeautyApothecary on all social media platforms for daily updates on BSBA events, new products, and giveaways!